Privacy Policy
Last updated: 2-9-2026
Better Weight respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit and use the Better Weight website.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Who we are
Our website address is: https://better-weight.makingconnection.co.uk/
For privacy-related questions or requests, you can contact us using the details provided on our Contact Us page.
2. Information we collect
We may collect personal information that you voluntarily provide to us when you use our website or contact our team.
Depending on how you interact with the website, this may include:
Your name
Email address
Telephone number
Information submitted through our online forms
Information provided when requesting information or contacting our pharmacy team
Information provided as part of an online weight-loss assessment
Any other information you choose to provide to us
If you complete a weight-loss assessment, the information you provide may include health-related information or other information relevant to assessing whether a weight-loss treatment may be suitable for you.
We only collect information that is relevant to the purpose for which it is provided.
3. How we use your information
We may use the information you provide to:
Respond to enquiries and requests
Contact you about your enquiry or assessment
Process and review information submitted through our online assessment
Determine whether a weight-loss treatment or service may be appropriate for you
Provide information about our services
Communicate with you about your treatment or enquiry where appropriate
Maintain records relating to enquiries and services
Improve our website and services
Protect the website against spam, fraud and other security threats
Meet our legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Health information
Some information submitted through our website may relate to your health or medical circumstances.
Health information is considered special category data under UK data protection law and requires additional protection.
Where we process health information, we will do so only where we have an appropriate lawful basis and, where required, an additional condition for processing special category data under applicable UK data protection legislation.
This information may be used by appropriately authorised members of the pharmacy or healthcare team to assess your enquiry or eligibility for relevant weight-loss services.
Please do not provide information that is not requested or necessary for your assessment.
5. Information submitted through online forms
Our website may use online forms to allow you to contact us or complete an assessment.
Information submitted through these forms is used for the purpose explained on the relevant form and may be securely transmitted to the service provider that hosts or processes the form.
Where third-party services are used to process form submissions, those providers may process information on our behalf in accordance with their own privacy and security obligations.
We recommend reviewing the privacy information displayed alongside any form before submitting your information.
6. Cookies
Our website uses cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. They can help the website function correctly, remember preferences, understand how visitors use the website and improve the user experience.
We may use:
Strictly necessary cookies required for the website to operate
Functional cookies that support website features and preferences
Analytics cookies where enabled, to help us understand website usage and performance
Security cookies used to protect forms and the website from spam or malicious activity
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through the cookie consent options provided on our website.
7. Third-party services
Some features of our website may be provided by third-party services. These may include services used for:
Online forms and assessments
Website security and spam prevention
Cookie consent management
Website analytics
Embedded content or other website functionality
These providers may process certain technical or personal information on our behalf.
Where applicable, third-party providers will process information according to their own privacy policies and our instructions or contractual requirements.
8. Embedded content
Our website may contain links to or embedded content from other websites and services.
Examples may include videos, maps, social media content or other third-party features.
Third-party websites operate according to their own privacy policies. We recommend reviewing the privacy policy of any external website you visit.
9. Who we share your information with
We do not sell your personal information.
We may share personal information where necessary with:
Authorised members of our pharmacy or healthcare team
Service providers that help us operate the website or process information submitted through it
Website security and spam-prevention providers
IT, hosting and technical service providers
Professional advisers where necessary
Regulators, law-enforcement authorities or other organisations where we are legally required to do so
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
10. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected, including where necessary to meet legal, regulatory, accounting or reporting requirements.
The length of time information is retained may depend on the type of information and why it was collected.
Where information relates to an enquiry, assessment or treatment, applicable healthcare and regulatory record-retention requirements may also apply.
11. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
Rights relating to automated decision-making and profiling where applicable
Some rights are subject to legal exceptions and may not apply in every circumstance.
To exercise your rights, please contact us using the contact details provided on this website.
13. International transfers
Some of the third-party services we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation and that appropriate safeguards are in place where required.
14. Children's privacy
Our services are intended for adults.
We do not knowingly collect personal information from children through this website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
15. Links to other websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any website you visit through a link on our website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements or data-processing practices.
Any changes will be published on this page, together with the date on which the policy was last updated.
17. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Better Weight
Email: hello@betterweight.co.uk
Telephone: +1 (555) 012-3456
Address: 45 Victoria Street, Floor 2 London, SW1E 5ND United Kingdom
Better Weight respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit and use the Better Weight website.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Who we are
Our website address is: https://better-weight.makingconnection.co.uk/
For privacy-related questions or requests, you can contact us using the details provided on our Contact Us page.
2. Information we collect
We may collect personal information that you voluntarily provide to us when you use our website or contact our team.
Depending on how you interact with the website, this may include:
Your name
Email address
Telephone number
Information submitted through our online forms
Information provided when requesting information or contacting our pharmacy team
Information provided as part of an online weight-loss assessment
Any other information you choose to provide to us
If you complete a weight-loss assessment, the information you provide may include health-related information or other information relevant to assessing whether a weight-loss treatment may be suitable for you.
We only collect information that is relevant to the purpose for which it is provided.
3. How we use your information
We may use the information you provide to:
Respond to enquiries and requests
Contact you about your enquiry or assessment
Process and review information submitted through our online assessment
Determine whether a weight-loss treatment or service may be appropriate for you
Provide information about our services
Communicate with you about your treatment or enquiry where appropriate
Maintain records relating to enquiries and services
Improve our website and services
Protect the website against spam, fraud and other security threats
Meet our legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Health information
Some information submitted through our website may relate to your health or medical circumstances.
Health information is considered special category data under UK data protection law and requires additional protection.
Where we process health information, we will do so only where we have an appropriate lawful basis and, where required, an additional condition for processing special category data under applicable UK data protection legislation.
This information may be used by appropriately authorised members of the pharmacy or healthcare team to assess your enquiry or eligibility for relevant weight-loss services.
Please do not provide information that is not requested or necessary for your assessment.
5. Information submitted through online forms
Our website may use online forms to allow you to contact us or complete an assessment.
Information submitted through these forms is used for the purpose explained on the relevant form and may be securely transmitted to the service provider that hosts or processes the form.
Where third-party services are used to process form submissions, those providers may process information on our behalf in accordance with their own privacy and security obligations.
We recommend reviewing the privacy information displayed alongside any form before submitting your information.
6. Cookies
Our website uses cookies and similar technologies.
Cookies are small text files placed on your device when you visit a website. They can help the website function correctly, remember preferences, understand how visitors use the website and improve the user experience.
We may use:
Strictly necessary cookies required for the website to operate
Functional cookies that support website features and preferences
Analytics cookies where enabled, to help us understand website usage and performance
Security cookies used to protect forms and the website from spam or malicious activity
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through the cookie consent options provided on our website.
7. Third-party services
Some features of our website may be provided by third-party services. These may include services used for:
Online forms and assessments
Website security and spam prevention
Cookie consent management
Website analytics
Embedded content or other website functionality
These providers may process certain technical or personal information on our behalf.
Where applicable, third-party providers will process information according to their own privacy policies and our instructions or contractual requirements.
8. Embedded content
Our website may contain links to or embedded content from other websites and services.
Examples may include videos, maps, social media content or other third-party features.
Third-party websites operate according to their own privacy policies. We recommend reviewing the privacy policy of any external website you visit.
9. Who we share your information with
We do not sell your personal information.
We may share personal information where necessary with:
Authorised members of our pharmacy or healthcare team
Service providers that help us operate the website or process information submitted through it
Website security and spam-prevention providers
IT, hosting and technical service providers
Professional advisers where necessary
Regulators, law-enforcement authorities or other organisations where we are legally required to do so
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
10. How long we keep your information
We retain personal information only for as long as necessary for the purposes for which it was collected, including where necessary to meet legal, regulatory, accounting or reporting requirements.
The length of time information is retained may depend on the type of information and why it was collected.
Where information relates to an enquiry, assessment or treatment, applicable healthcare and regulatory record-retention requirements may also apply.
11. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how your personal information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
Rights relating to automated decision-making and profiling where applicable
Some rights are subject to legal exceptions and may not apply in every circumstance.
To exercise your rights, please contact us using the contact details provided on this website.
13. International transfers
Some of the third-party services we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation and that appropriate safeguards are in place where required.
14. Children's privacy
Our services are intended for adults.
We do not knowingly collect personal information from children through this website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
15. Links to other websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policy of any website you visit through a link on our website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements or data-processing practices.
Any changes will be published on this page, together with the date on which the policy was last updated.
17. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:
Better Weight
Email: hello@betterweight.co.uk
Telephone: +1 (555) 012-3456
Address: 45 Victoria Street, Floor 2 London, SW1E 5ND United Kingdom
